ms 96 solved assignment 2022-23

Description

MS 96 – Total Quality Management
Course Code: MS 96
Course Title: Total Quality Management
Assignement Code : MS-96/TMA/JULY/2022

Course : OLD MBA
Session 2022-23
Submission date : Last date of submission for July 2022 session is 31st October, 2022 and for January 2023 session is 30th April, 2023

Questions in assignment

1. Discuss the salient features of Total Quality Management (TQM) approach with
respect to the present competitive environment.
2. Elucidate the 14 steps given by Crosby in TQM and discuss the advantages and
disadvantages of Crosby’s “Absolute Quality Management”.
3. Discuss the role of leadership as an important aspect for successful application of
Quality Management in an organization especially during the pandemic.
4. What is the role of Quality Function Deployment (QFD) and the House of Quality (HOQ)
table in organizing the flow of thinking? Discuss.
5. Discuss the objective, structure and importance of ISO 18001 in the present
context.